When to contact support
Contact support if you requested a withdrawal and need help with the request.
Approved withdrawals are usually processed within a maximum of 24 hours, but some requests may need extra review.
Before opening a ticket
Check that your withdrawal request was submitted correctly.
Make sure your payout method, wallet address, and network are correct.
Information to include
For withdrawal support, include:
Your BeeGoBox username or email
Withdrawal method
Requested amount
Date of request
Wallet address or payout details used
Screenshot if available
Why a withdrawal may be delayed
A withdrawal may be delayed because of manual review, incorrect payout details, account risk flags, pending offerwall rewards, suspicious activity, or provider reversals.
Important note
Crypto payments must be sent to the correct network and address.
Always double-check your payout details before submitting a withdrawal request.